The technology advancements have allowed for the e-mail to become a tool that allows us to communicate more rapidly and efficiently not only in our personal and social environment, but also at work. However, we have to be very careful because this useful tool might also be very harmful, especially at work.
Here are some tips when using e-mails at work:
· You always want to show yourself as being polite and professional. Therefore, always start your e-mails with a proper greeting. i.e. “Hello”, “Hi”, “Dear XYZ”, or “To whom it may concern”.
· Take some time to compose a good subject line, at that it reflects what the e-mail is all about. By doing a good job at this simple step, your e-mail will get the proper attention that it deserves.
· As with any correspondence, you should always write your e-mails following the 5Cs to make sure that it is Clear, Concise, Complete, Correct, and Courteous.
· Before forwarding any e-mail from somebody else, always ask for their permission first. This will avoid potential trust conflict in the future.
· Make sure that you are taking time to answer to your e-mails in a timely fashion; this will show your professionalism. If you know in advance that you are not going to be able to take some time to reply to an e-mail, you should at least reply to the sender with a quick message that you have received the e-mail and that you will soon review it.
· Do not send personal e-mails through your work’s e-mail account. This is viewed as being not professional at work.
· Remember that your work has the capability to retrieve and review any e-mails sent, received, and even those that you have deleted. So do not write, or include anything that could potentially put your job in jeopardy.
http://www.ehow.com/how_2293051_use-proper-email-etiquette-work.html






